Assistance shall be provided to the beneficiary in circumstances where they have requested access to the service where the emergency is any of the following:

  • Visible burst water connections and pipes
  • Blocked drains, toilets, baths and sinks, causing further damage to the Home
  • Emergency Geyser overflow, valves (Latco and pressure release) causing loss of hot water and pressure-release problems.

  • Jacuzzi,
  • swimming pools and
  • boreholes and borehole pumps;
  • leak detection inspections,
  • repairs not complying with regulated specifications such as SABS and others,
  • leaking taps,
  • replacement of a burst geyser,
  • septic tanks and
  • water supply interruptions to permanent residence

Terms and Conditions